Returns
In an effort to accommodate guests who shop for the holidays early, the 30-day return window has been extended until 1/06/23 for all orders placed after 11/16/2022.
Please be aware that, in addition to our standard return policies, holiday items are ineligible for returns after 12/23/2022.
Weston Table will issue a return authorization for items purchased from westontable.com or in-store within 30 days of purchase. Returned items need to be received at our warehouse within 14 days of the return authorization for Weston Table to process a refund. Please note that customers are responsible for all return shipping fees and original shipping fees are non-refundable. Any packages sent without a return authorization may be refused at delivery and returned to the sender. Please note, our retail location does not accept returns for online purchases.
Gift recipients may return gifts that were purchased from Weston Table up to 90 days from the date of purchase. Special orders, engraved items, baby items, seasonal items, gift cards, cloth face masks, edible as well as perishable items are not eligible for returns.
To keep things simple, we offer refunds instead of exchanges. This makes it easy for you to reorder any item, style, size, or color you may choose. Please go to westontable.com and place a new order. Please note that original shipping charges are not refundable.
Please do keep these guidelines in mind:
1. Returns require a return authorization from our customer service team. Please email us with your order number and the reason for your return.
2. Your item(s) must be unused and in its/their original packaging. Special orders, engraved items, seasonal items, gift cards, cloth face masks, edible as well as perishable items are not eligible for returns.
3. We are unable to accept returns on orders that are shipped by a freight forwarding service.
4. If an item is damaged, click here to send us a message with photos of the damaged item(s) as well as the packing materials in which it arrived. If you receive an item that is defective, damaged, or incorrect, we would be happy to send you a replacement or process a return for you, whichever you prefer.
If a product is received with a manufacturer’s defect or missing pieces, the manufacturer will be contacted to resolve the issue in a timely manner. Depending on availability and timing, Weston Table reserves the right to request whether replacement pieces or a replacement item will be sent.
5. We highly recommend you obtain tracking information and a signature requirement for your return. Weston Table does not assume responsibility and does not compensate for returned packages lost or damaged in transit.
6. Refunds are credited to the original form of payment once the returned item(s) is/are received by our warehouse.
Please contact us if you would like to make a gift return or have any questions or concerns regarding a return you would like to make—our Weston Table Customer Support Team will be happy to help. Thank you so much!
Weston Table e-Gift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by state law). Weston Table does not accept e-Gift Card returns.
Weston Table e-Gift cards are valid for seven years from the date of purchase, in accordance with MA law.
If the amount of your Weston Table e-Gift Card is less than the total order amount, you will need to pay the remainder of the purchase with a valid payment method.
If the amount of your Weston Table e-Gift Card is greater than the total purchase amount, the balance of your e-Gift Card will be updated with the remaining amount. Unused value remains on the card and is not redeemable for cash.
We do not charge sales tax when you buy an Weston Table e-Gift Card because it is charged when the e-Gift Card is used.
Any damage to items received from Weston Table must be reported within 72 hours of delivery to guestservices@westontable.com.
In order for Weston Table to file a carrier claim, all original packaging must be kept. This includes the original shipping box and all packaging materials.
Shipping companies have increased their documentation requirements for insurance claims. In order for us to issue a refund or replacement for goods, the following photos must be provided (unfortunately, there are no longer any exceptions). Please provide the following photos so we may proceed with a claim with the shipping carrier:
• Photos of the damaged item
• Photos of the box and packing materials
• Photo showing the damaged merchandise, inside the original box, with all of the original cushioning
• Photo close-up of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
• Close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
• Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Please note that you will need to keep both the damaged item and the original packaging until we notify you that the shipping carrier has given notice that they will need to collect the box and contents for inspection, or that they may be disposed of.
We seek to provide excellent customer service and will respond quickly to all damage claims. Please note, replacement items will be sent via ground shipping.
Items with a manufacturer’s defect must be returned to the manufacturer. If you have any questions about contacting a particular vendor, please reach out to guestservices@westontable.com. When possible, Weston Table will try to assist with this process.
