Returns

Weston Table accepts returns on items purchased from westontable.com or in-store for a refund minus a $9 flat-rate return fee, within 30 days of purchase.

 

To keep things simple, we offer refunds instead of exchanges. This makes it easy for you to reorder any item, style, size, or color you may choose. Please go to westontable.com and place a new order. Please note that original shipping charges are not refundable.

 

Please do keep these guidelines in mind:

1. Returns require a return authorization from our customer service team. Please email us with your order number and the reason for your return.

 

2. Your item(s) must be unused and in its/their original packaging. Special orders, engraved items, gift cards, cloth face masks, edible as well as perishable items are not eligible for returns.

 

3. We are unable to accept returns on orders that are shipped by a freight forwarding service.

 

4. If an item is damaged, click here to send us a message with photos of the damaged item(s) as well as the packing materials in which it arrived. If you receive an item that is defective, damaged, or incorrect, we would be happy to send you a replacement or process a return for you, whichever you prefer.

 

5. We highly recommend you obtain tracking information and a signature requirement for your return. Weston Table does not assume responsibility and does not compensate for returned packages lost or damaged in transit.

 

6. Refunds are credited to the original form of payment once the returned item(s) is/are received by our warehouse.

 

Please contact us if you would like to make a gift return or have any questions or concerns regarding a return you would like to make—our Weston Table Customer Support Team will be happy to help. Thank you so much!

Weston Table e-Gift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by state law). Weston Table does not accept e-Gift Card returns.

 

Weston Table e-Gift cards are valid for seven years from the date of purchase, in accordance with by MA law.

 

If the amount of your Weston Table e-Gift Card is less than the total order amount, you will need to pay the remainder of the purchase with a valid payment method.

 

If the amount of your Weston Table e-Gift Card is greater than the total purchase amount, the balance of your e-Gift Card will be updated with the remaining amount. Unused value remains on the card and is not redeemable for cash.

 

We do not charge sales tax when you buy an Weston Table e-Gift Card because it is charged when the e-Gift Card is used.

Any damage to items received from Weston Table must be reported within 48 hours of delivery to customerservice@westontable.com. 

In order for Weston Table to file a carrier claim, all original packaging must be kept. This includes the original shipping box and all packaging materials. 

Please provide the following via the email link:  

• photos of the box, 
• photos of damaged item(s),
•  telephone number where claimant may be reached during business hours, 
• and the order number. 

We seek to provide excellent customer service and will respond quickly to all damage claims. 

Orders placed for merchandise that are personalized or engraved are not cancelable after the order has been placed, and such items cannot be returned.